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INDEX OF SPEAKERS SPEAKERS BY SUBJECTDATABASE SUBSCRIPTION
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Suzanne Boswell 12108 Amoretto Way
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 Subjects: • Communication • Dental Auxiliary & Staff Courses • Practice Administration Number of years speaking: 20 MEETINGS LECTURED: Ms. Boswell has all of the following organizations as repeat clients: • American Dental Association • Yankee Dental Congress • Chicago Midwinter Dental Meeting • California Dental Association • Belgian Academy of Esthetic Dentistry • Ontario Dental Association ARRANGEMENTS: Please phone
or complete inquiry form: http://www.boswellpresentations.com /request.html |
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Course description: Full- and half-day programs, keynotes and luncheon presentations are available. Extensive information, references and periodic discounts are accessible at www.boswellpresentations.com. A partial list of seminar titles includes: • The Dental Dream Team: Understanding behavioral styles of patients, peers, family, friends & foes. • Minding Our Manners: A secret of successful practices • The Power Of Positive Self-Presentation • The Angry Patient: Managing Maalox Moments • Patient-Friendly Marketing: Unmasking the mystery • Unmasking Your Mystery Patients: How to gain and retain patients in challenging times. Professional background: Suzanne brings 35 years of corporate customer service and business communications training to dentistry. A certified trainer of professional protocol and behavioral styles, she is a patient researcher, well known in dentistry as the “mystery patient.” Her book is a top seller and she won two awards for her column in Dental Practice Report. Genuine style, humor and audience involvement combine to ensure memorable meetings.
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